bell design technologies, inc.

Getting Your Eagles in a Row™

Supporting Multigenerational Workforce Performance

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Summary of

Human Performance Technology Principles

Human performance technology (HPT) has been described as the systematic and systemic identification and removal of barriers to individual and organizational performance. As such, HPT is governed by a set of underlying principles that serve to differentiate it from other disciplines and to guide practitioners in its use.

HPT focuses on outcomes.

Focusing on outcomes/results allows for questioning, confirming, and reconfirming that people share the same vision and goals, the job procedures support productivity, efficiency, and quality, and that people have the knowledge, skills, and motivation they require.

HPT takes a systems view.

Organizations are very complex systems that affect the performance of the individuals that work within them.

HPT adds value.

Clients are asked to make this assessment. Clients should be offered a process that will help them fully understand the implications of their choices, set appropriate measures, identify barriers and tradeoffs, and take control.

HPT establishes partnerships.

Performance improvement professionals work in partnership with clients and other specialists.

Be systematic in the assessment of the need or opportunity.

Analysis occurs in the beginning of the project. This process determines the current state, the projected future state, and the rationale or business case for action or non-action.

Be systematic in the analysis of the work and workplace to identify the cause or factors that limit performance.

This step determines what should be addressed to improve performance.

Be systematic in the design of the solution or specification of the requirements of the solution.

This step identifies the key attributes of a solution.

Be systematic in the development of all or some of the solution and its elements.

This process creates some or all of the elements of the solution.

Be systematic in the implementation of the solution.

This step deploys the solution, manages and sustains the change, and helps clients adopt new behaviors or use new or different tools.

Be systematic in the evaluation of the process and the results.

This step measures efficiency and effectiveness of what was done, how it was done, and the degree to which the solution produced desired results so that cost incurred and benefits gained can be compared. This standard identifies and acts on opportunities to identify measures and capture data that identify needs, adoption, and results.