bell design technologies, inc.

Case Study:

Redesigning a Vehicle Tracking System

The Issue

A small towing service towed vehicles for three governmental entities, each of which had different towing and storage charges. The company tracked the towed vehicles and associated charges manually, which resulted in missed or uncollected charges, and incomplete information on stored vehicles.

The Solution

BDT studied existing records, and interviewed the owner to understand the various towing and storage charges. BDT designed a computer-based system for tracking towed vehicles and calculating associated towing and storage charges by governmental entity. The new vehicle tracking system included error control devices to ensure complete information for each vehicle entered.

The Result

The company was able to reduce dramatically the challenge of keeping the various towing and storage charges straight. In addition, the new vehicle tracking system improved the company's competitive edge and ability to bid on other towing contracts.