Glossary:
Support Tools and Systems

Businesses provide resources that are adequate and of sufficient quality to help their people do their best work and to comply with policies and procedures. Here are some examples.

Non-instructional

Job aids
Job specificatons and standards
Quick references
Manuals
Forms
Flowcharts
Swim lanes

Instructional

Education and training

Self-directed training
Technical and non-technical training
Just-in-time training
On-the-job training

Interactive learning technologies

Enterprise training
Classroom training
Distance learning/distributed learning
Computer-based learning
Online learning/e-learning

Games and simulations

Personal Development

Feedback

Human Resource Development

Job descriptions
Performance appraisals
Engagement
Leadership and executive development
Management and supervisory development

Organizational Communication, Design, and Development